How many agents are in your call center?

Step 1 of 5

Number of agents

Please enter the number of agents.

How many calls do you handle per month?

Step 2 of 5

Inbound calls per month

AHT (min)

Total minutes per month

Please enter your call volume.

Do you answer 100% of your inbound calls?

Step 3 of 5

What does your call center cost?

Step 4 of 5

Cost per call ($)

What % of calls do you want to automate in year one?

Step 5 of 5

85%

Conservative Aggressive

With 25 agents today, that's replacing ~21 agent roles with AI

Save $450,000/yr by using Phonely

See how Phonely AI compares to traditional call center costs

Your Call Center

Per month $42,500

Minutes/mo 50,000

Agents 25

Cost per call $5.50

Missed min/mo 0

Cost to answer 100% $0

With Phonely 88% savings

Per month $9,000

Automation rate 85%

85% AI-handled 15% escalated

Total min answered/mo 58,824

AI-handled min 42,500

Agents still needed 1

[1]PayScale — Call Center Agent Hourly Pay (2025)

[2]GoodCall — Call Center Cost Breakdown 2025

[3]SymTrain — Contact Center Turnover Costs

[4]ThinkHDI — Agent-to-Supervisor Ratio

[5]Nextiva — Call Center Costs (2025)

[6]CloudTalk — Inbound Call Center Pricing

[7]Balto — Agent Utilization Rates

[8]Insignia — Call Center Turnover Rates 2025

Methodology: Human costs use a fully-loaded model: base wages, benefits, training, turnover (annual rate × replacement cost), supervision (1:N ratio at 125% of agent salary), technology, telephony, and facilities — divided by effective utilization rate. Agents work 2,080 hrs/yr. Phonely costs reflect platform pricing at each tier.

Based on 50,000 min/mo, you'd be Tier 2 — $0.18/min

Save $450,000/yr with Phonely

You're using 50,000 min/mo — Tier 2 at $0.18/min

Monthly Call Volume

Pay monthly

Pay upfront -15%

Tier 2 — $0.18/min

Pricing Tiers

50,000min/mo

Tier	Minutes/mo	Price/min	Per month

Overage minutes $0.20/min

Annual contracts are paid upfront. Unused minutes roll over month to month — overage is only billed when the total allotted minutes for your contract period are exceeded, not monthly, giving you flexibility for natural call volume variability.

Post-Transfer Minutes

SIP Refer (cold transfer) $0.00/min

PSTN warm transfer $0.017/min

PSTN cold transfer $0.017/min

SIP Refer hands off the call at the network level — Phonely is no longer on the line, so there is no per-minute charge. PSTN transfers keep the call bridged through Phonely.

SMS Pricing

Outbound SMS $0.015/msg

Inbound SMS $0.015/msg

Standard A2P messaging rates. MMS and short-code pricing available on request.

Chat Pricing

Web chat sessions Included

Chat API messages $0.006/msg

Web chat widget is included with all plans. API-based chat integrations are billed per message.